Return & Refund Policy
How we handle returns for personalized gifts.
Personalized products
Because many products are made from your photo, return rules may differ from ordinary retail. [PLACEHOLDER FOR BUSINESS APPROVAL] Do not assume personalized products are automatically non-refundable until that decision is approved.
Quality issues
If something arrives damaged or not as described, contact us with your order number and photos of the issue so we can review a repair, replacement, or refund.
Legal notice
[PLACEHOLDER FOR LEGAL REVIEW] Finalize refund windows, exceptions, and customer-error cases before taking live orders.